YOUR INFORMATION

Privacy & enquiries.

What this website collects

Quote forms collect your name, email or phone, collection and delivery postcodes, preferred date, inventory, access arrangements and requested help. If you choose to add item photos, those are stored with your enquiry. Message forms collect your contact details, reference and message.

How it is used

The Man And Van team uses the information to assess your request, contact you and plan the proposed service. Requests are saved in the website’s protected enquiry inbox. A daily hashed connection identifier is used to limit repeated submissions. The page where the enquiry began and supplied campaign labels may be stored to identify its source.

Photos and sensitive information

Only upload photos relevant to the move. Do not include identity documents, payment card details, passwords, medical information or unrelated personal information. Item photos are not displayed publicly and can be retrieved by authorised staff or through the private customer quote link associated with that enquiry.

Contact and marketing

Submitting a form asks the team to contact you about that request. It does not subscribe you to marketing. The website displays your reference after a successful submission; automatic email receipts are not currently enabled.

Quotes, bookings and private links

When a quote is issued, we store its scope, price, terms and validity. Acceptance records the name you enter and the time, and creates a booking request. Staff may record booking arrangements, internal notes, verified payment records and invoice drafts. No card details are collected here. Communication drafts are saved but automatic email sending is disabled.

A private quote link allows anyone holding it to view and accept that quote and view its associated booking status, enquiry photos, shared invoice files and recorded payment history. Keep it private. Links expire after 90 days and the team can replace them; replaced or withdrawn links stop working. Your quote access code is not stored in browser storage and is removed from the visible address after opening.

Customer accounts and service updates

You can sign in with ChatGPT and link a valid private quote when your signed-in email matches the enquiry email. We store your account identifier, email and linked quote. Each brand maintains its own account records. Replacing or withdrawing a private link removes that linked account access until it is securely linked again.

Customers can send booking instructions and see staff replies, verified progress and approved completion photos. These records are private to the booking. Instructions do not amend the agreed price, date or scope until the team explicitly agrees. Only upload relevant images with permission; avoid faces, documents and unnecessary location metadata. Withdrawing a photo stops future access but cannot recall downloaded copies.

Other Freivio Group websites

Links to Movivio, Courivio, Freivio and the Exchange take you to separate websites. Existing Movivio accounts and quotes stay there. Their forms and privacy information apply when you use those sites. Authorised group staff can use the shared sales and Exchange operations tools to review enquiries and bookings, manage follow-ups, plan allocations, respond to customer instructions and publish verified progress. Approved job information and completion photos may be shared with the assigned operator through their restricted job pack. Group commercial reporting uses recorded activity and financial totals. Private-link tokens are not included in group feeds. Staff access depends on their role.

Questions or requests about your data

Use the contact form to ask about access, correction or deletion of your enquiry information. Include your reference if known; the team may need to verify your identity before acting. Do not send identity documents through this form.

Optional website measurement

If you allow measurement, we record counts of quote starts, successful submissions and contact-link clicks, grouped by general page type. These events do not contain your name, contact details, form contents, full page URL, campaign query strings or a persistent visitor identifier. We do not send these events to Google Analytics. Staff and private customer pages are excluded. Event records are used for up to 90 days; older stored records are removed when new events arrive.

Allow and Decline are equally available. Your choice is saved on this device for 180 days. Use Privacy choices to change it at any time. Declining or withdrawing stops future optional events; the enquiry and booking features still work. Previously collected events cannot be tied to you for individual removal because they contain no visitor identifier. Operational enquiry records are separate from these optional counts.

Invoice files

Authorised staff can share an approved invoice PDF associated with your enquiry. Internal drafts are not automatically shared. Staff can withdraw future access to a file, but this cannot recall copies already downloaded to a device.

Website storage

The quote form does not use browser storage as an enquiry database. Requests are saved securely on the server. Platform sign-in used for the protected staff area may use its own authentication cookies.

Optional Google services

Google Analytics and Google Tag Manager connections are prepared for this website. They remain inactive until the business account is connected. Once enabled, a Google privacy panel lets you accept or reject analytics and advertising separately. Google tags are blocked until you agree to an optional category. Essential website and sign-in functions work without agreeing.

With analytics permission, Google may receive public page categories, visits, form starts, successful enquiries and contact-click types. Google also processes technical connection information and may use browser identifiers and cookies. We do not send names, email addresses, phone numbers, addresses, form answers, quotation references or private account pages as analytics events. Query strings and fragments are omitted from the page addresses we send. Advertising use remains subject to its separate choice and the configured account settings.

Your Google privacy choice is saved on this browser for 180 days. Use Google privacy choices, when available, to change it; withdrawal stops future optional tracking and clears accessible Google measurement cookies. Google may process information outside the UK. Read Google’s privacy policy for its processing and controls. This is separate from the operational information needed to respond to your enquiry.